FULFILMENT FAQ’s
EVERYTHING YOU NEED TO KNOW
Getting Started
What is order fulfilment?
In short, order fulfilment means storing, picking, packing, and shipping customer orders for your business. We handle the entire process so your products move smoothly from your store to your customer’s door. Because of this, growing brands can stay focused on sales and marketing while we take care of logistics.
What does a 3PL mean?
A 3PL (third-party logistics provider) manages storage, order processing, and shipping for your brand. This setup allows your business to scale quickly without the cost or risk of running your own warehouse.
Accuracy & Performance
What makes Mission Logix different from other fulfilment companies?
Mission Logix stands out for accuracy, transparency, and personal service. As a result, clients benefit from real-time tracking, flexible pricing, and a proven 99.92% accuracy rate. We focus on precision, but above all, we care about consistency.
Do you handle both B2B and B2C fulfilment?
Yes, we manage direct-to-consumer orders and wholesale shipments with equal efficiency. In addition, we fulfil for influencers, PR agencies, and crowdfunding projects. This flexibility means we adapt quickly to your order mix.
Can Mission Logix manage subscription box fulfilment?
Absolutely. We pick, pack, and ship subscription boxes for beauty, fashion, and lifestyle brands. Each box goes through double-stage checks to ensure a perfect unboxing experience.
Speed & Reach
How quickly can you dispatch orders?
Orders received before our daily cut-off are shipped the same day. Because our system routes orders automatically, your customers receive their parcels faster and with full tracking.
Where is Mission Logix based?
Our UK fulfilment centre is in Milton Keynes. It serves clients nationwide and internationally, providing central access to major carrier networks.
Can Mission Logix support international brands selling into the UK?
Yes, we specialise in helping overseas brands fulfil UK and EU orders. As a result, you can offer local delivery times without operating your own warehouse here.
Industry Focus
What ecommerce industries do you support?
For example, we support fashion, cosmetics, lifestyle, crowdfunding, and wellness brands. In addition, we partner with emerging DTC labels and fast-growth online retailers.
How do I get started with Mission Logix?
You can request a fulfilment quote through our website. Our onboarding team will review your needs and guide you through setup. When you prefer a call, reach us directly on +44 1908 764 022. That’s why our process feels personal from day one.
Pricing & Quotes
Getting a Quote
How do I request a fulfilment quote?
Requesting a fulfilment quote is quick and simple. Complete our online form or contact us directly. As a result, our team can review your products, order volumes, and packaging needs right away. We then create a quote tailored to your business.
Are fulfilment quotes free?
Yes, every quote is free of charge and carries no obligation. Because of this, you can explore options without risk.
Understanding Costs
What affects fulfilment pricing?
Pricing depends on order volume, SKU count, product size, and storage space. In addition, courier rates and packaging preferences can influence the total. We explain each cost clearly so you can compare real value.
Do you offer volume discounts?
Yes, we provide tiered pricing based on monthly order volumes. The more you ship, the lower your per-order cost. In fact, all of our pricing remains bespoke and above all, competitive.
Are there hidden fees?
No, transparency defines our approach. Every quote is itemised so you always know exactly what you’re paying for.
Billing & Terms
How often are invoices issued?
Most clients receive invoices monthly. However, we can adapt schedules to fit your business needs.
Do you charge for packaging materials?
Yes, although many clients choose to supply their own branded packaging. In addition, we can source custom packaging for you. Because of this flexibility, your brand presentation and sustainability goals stay intact.
Can you match competitor quotes?
We focus on value rather than price alone. If you receive another quote, send it to us for comparison. However, remember that some 3PLs hide extra costs. That’s why we encourage clients to compare like for like before deciding.
Payment & Turnaround
What payment terms do you offer?
Our standard payment term is 30 days from invoice. In addition, we offer flexible terms for established partners.
How soon can I receive my quote?
Once we understand your requirements, we usually send a quote within 24–48 hours. Because of this quick turnaround, you can move from enquiry to onboarding fast.
Storage & Inventory
Warehouse Storage
How is my stock stored?
We store your products in dedicated pick bins, pallet bays, or shelving, depending on size and turnover. Each location carries a barcode for precise tracking. As a result, your items remain organised and ready for fast picking.
Can I track inventory in real time?
Yes, our Mintsoft WMS provides live visibility so you can log in anytime. Because of this, you always know your exact stock levels. In addition, Mintsoft updates connected platforms such as Shopify and WooCommerce instantly.
How do you maintain stock accuracy?
We perform daily cycle counts and reconcile stock automatically through scanning. In addition, these results sync back to your online store for full alignment. Therefore, you always see correct inventory data across every channel.
Security & Compliance
Is your warehouse secure?
Absolutely. Our facility is monitored 24/7 by CCTV and alarm systems. Controlled access keeps goods safe, and security patrols operate throughout the day.
Do you store hazardous or restricted goods?
We can hold certain restricted products, but some items need special handling. Because of this, we always review product information before approving storage.
Can I visit the warehouse?
Yes, client visits are welcome by appointment. In fact, we encourage you to come and see the setup in person. This helps you understand our systems and gives confidence in how we care for your brand.
Stock Control & Movement
How do you handle damaged goods?
We photograph and log any damaged items before quarantining them for review. As a result, you receive immediate visibility and can decide whether to restock or discard them.
Can you manage batch or lot numbers?
Yes, we track batch and lot numbers for cosmetics, supplements, and regulated items. In addition, we operate a first in, first out (FIFO) system to protect best-before dates and compliance.
Can you store alcohol or food products?
Yes, Mission Logix is licensed for alcohol storage and distribution. We are also approved by the local council to store ambient food products.
How do you handle stock replenishment?
You can send replenishments anytime, and we confirm receipt automatically in Mintsoft. We also move stock from bulk areas to pick locations as needed. Because of this, your fast-moving items stay in prime positions for quick dispatch.
What happens during stock audits?
Rolling audits take place weekly to maintain accuracy. In addition, Mintsoft generates detailed automated reports. As a result, you always have up-to-date data without needing manual checks.
Pick & Pack Process
How the Process Works
What does pick and pack mean?
Pick and pack is the process of selecting products from inventory and preparing them for dispatch. Our warehouse team locates each item, checks it, and packs it safely for delivery. As a result, every order leaves our facility complete and ready for the courier.
How do you ensure accuracy?
We scan and verify each product before shipping. Because of this, our system confirms the correct SKU and quantity every time. In addition, team leads perform random checks to keep accuracy high.
What’s your accuracy rate?
Our verified accuracy rate is 99.92 %. We achieve this through a combination of barcode validation, real-time Mintsoft tracking, and continuous staff training. Therefore, our clients experience near-perfect order precision.
Packaging & Presentation
Can I use branded packaging?
Yes, we can store and use your branded boxes or custom packaging. In addition, our packaging team follows your brand guidelines to maintain a consistent unboxing experience.
How are fragile items packed?
Fragile goods receive extra protection. We use bubble wrap, paper void fill, and double boxing where required. Because of this, items arrive intact and customer complaints stay minimal.
Can I include marketing inserts or flyers?
Definitely. We can add thank-you cards, discount leaflets, or campaign materials to each order. This extra touch helps you improve customer retention and brand recognition.
Quality Control & Efficiency
How do you manage multi-item orders?
Mintsoft groups all products within the same order automatically. As a result, pickers gather everything together before packing, which eliminates missing items.
How is parcel weight verified?
Every parcel is weighed automatically before it leaves the packing station. The system compares that weight with the expected value. Therefore, any discrepancy triggers a check before dispatch.
How do you handle returns caused by picking errors?
We log each return and analyse the reason code. Because of this, we can retrain staff or adjust workflows quickly. In short, each mistake becomes an improvement opportunity.
How often is the process reviewed?
We review performance data weekly and hold regular improvement meetings. As a result, the process keeps evolving to support faster turnaround times and even higher accuracy.
Onboarding & Client Support
Getting Started with Mission Logix
What does onboarding include?
Our onboarding process covers integrations, stock setup, test orders, and staff training. We manage every stage from start to finish. Because of this, setup feels simple, quick, and fully supported.
How do you track onboarding tasks?
We use Monday.com to manage every action item. Each task has an owner, a deadline, and live progress updates. As a result, nothing slips through the cracks and you can see every milestone in real time.
How long does onboarding take?
Most clients go live within seven to fourteen days. In addition, we prioritise fast communication so approvals and tests move smoothly.
Who will be my contact during onboarding?
You’ll have a dedicated onboarding manager supported by our technical and warehouse teams. This structure ensures consistent updates and quick answers whenever you need them.
Moving from Setup to Live Fulfilment
What happens after onboarding?
Once testing is complete, we move you into live fulfilment. Because of this seamless handover, your first customer orders flow automatically through Mintsoft. In short, you start shipping immediately with full visibility.
Do you provide integration support?
Yes, our technical specialists connect your store and test data flow before go-live. In addition, they monitor the first few days to confirm every order imports correctly.
Can I send stock before setup is finished?
We recommend completing onboarding first, but we can make exceptions when timelines are tight. If you need to ship early, we coordinate manually until automation is live.
How will I know when I’m live?
Your onboarding manager confirms go-live once test orders pass all quality checks. Because of this clear sign-off, you can start marketing with confidence.
Ongoing Client Support
What if I need help later?
Our support team is always available by email or phone. In addition, you can raise tickets directly through Monday.com for full traceability. Therefore, every query gets tracked until it’s resolved.
Do you charge for onboarding or support?
Onboarding is included for most clients. Complex integrations may have a one-off setup fee, but standard support remains free. Above all, we believe strong communication builds long-term partnerships.
Integrations
Connecting Your Platforms
Which ecommerce platforms do you support?
We integrate with Shopify, WooCommerce, Magento, BigCommerce, and Squarespace as standard. Because of this wide coverage, most brands connect their stores in minutes. In addition, new integrations are added regularly to keep pace with evolving platforms.
Do you connect to marketplaces?
Yes, we link directly with Amazon, eBay, Etsy, Not On The High Street, and TikTok Shop. As a result, your multichannel orders flow into one dashboard for easy management.
What if my system isn’t listed?
Our Mintsoft API enables custom integrations with almost any platform. Therefore, if you use a bespoke store or ERP, we can usually connect it.
ERP, CRM, and Accounting Links
Can you link to ERP or CRM systems?
Yes, we integrate with Brightpearl, Linnworks, SAP Business ByDesign, and Xero. In addition, our technical team can map data fields to match your reporting requirements exactly.
How long do integrations take?
Standard store connections take less than an hour once credentials are supplied. Because of this speed, you can start testing orders the same day.
Will my orders sync automatically?
Yes, orders import automatically and tracking exports in real time. In fact, Mintsoft checks for new orders every few minutes to maintain perfect alignment.
Testing and Support
Can you handle multichannel fulfilment?
Absolutely. We consolidate all orders, regardless of platform, into one workflow. As a result, you gain a complete overview of your sales and inventory from a single login.
How do you test integrations before going live?
We run controlled test orders and confirm data mapping before enabling automation. Because of this, any potential issues are resolved before launch.
What happens if an order fails to import?
The system flags the issue instantly. Our team investigates and resolves it within minutes. In addition, you’ll receive an alert so you always know the status.
Do integrations cost extra?
Most standard integrations are free. Custom builds that require development are quoted individually, but we keep them affordable and transparent.
SKUs & Barcoding
Understanding SKUs
What is a SKU?
A SKU (Stock Keeping Unit) is a unique code used to identify every product variant. Each SKU helps us track movement and quantity in real time. Because of this, you always know exactly what’s in stock.
Why are SKUs important?
SKUs keep fulfilment accurate and reporting simple. In addition, they speed up picking, reduce errors, and make replenishment easier. As a result, both efficiency and traceability improve across your entire operation.
How do you handle new SKUs?
We create new SKUs in Mintsoft during goods-in. The system then links them automatically to your online store. Therefore, your catalogue and warehouse stay perfectly aligned.
Barcoding & Labelling
Do I need barcodes?
Yes, every SKU should have a barcode so it can be scanned during picking. In fact, barcode validation is one of the main reasons our accuracy rate stays so high.
Can Mission Logix create barcodes?
Yes, we can generate and print barcode labels for you. In addition, we check that formats meet courier and retailer requirements before use.
Which barcode types do you support?
We accept EAN, UPC, and Code128 standards. Because of this flexibility, most brands can integrate without changes to existing labels.
What if items arrive unlabelled?
Our team can label products on receipt after agreeing the format and cost with you. As a result, all goods enter storage correctly identified and ready for fulfilment.
Quality & Accuracy
How are barcodes verified?
Each barcode is scanned and validated during picking. If a mismatch appears, the system flags it immediately so we can correct it before packing.
What if two products share the same barcode?
Duplicates trigger an alert in Mintsoft. Because of this safeguard, we resolve conflicts before stock becomes active.
Can SKUs be merged or deleted later?
Yes, we merge or archive SKUs safely to keep reports accurate. In short, your inventory data always reflects what’s physically in the warehouse.
Shipping & Delivery
Courier Network & Coverage
Which couriers do you use?
We partner with DPD, DHL, Royal Mail, UPS, and FedEx, as well as regional carriers. Because of this, we can offer flexible delivery options across the UK and worldwide. In addition, every courier is fully integrated into Mintsoft for real-time tracking.
Do you ship internationally?
Yes, we handle international orders every day. Our team manages both DDU and DDP shipments, depending on your preference. As a result, your global customers receive their parcels quickly and without customs confusion.
Can you manage customs paperwork?
Yes, all international parcels include correct customs data and electronic declarations. In fact, our WMS automatically generates commercial invoices and CN22/CN23 forms for each destination.
Shipping Options & Costs
How are delivery costs calculated?
Delivery pricing depends on parcel weight, dimensions, and destination. Because of this, you always pay accurate carrier rates. In addition, our system compares multiple couriers to find the most efficient route for each order.
Can I use my own courier account?
Yes, we can connect your account and print your branded labels. As a result, you maintain full control of shipping costs and contracts while we handle the fulfilment.
Do you offer same-day delivery?
Same-day services are available in selected UK regions. We can also arrange timed or weekend deliveries if required. Because of this flexibility, you can meet demanding customer expectations easily.
Tracking & Customer Experience
How do customers get tracking updates?
Tracking numbers upload automatically to your store. In addition, customers receive branded dispatch emails with live tracking links. Therefore, they can follow every step of their delivery journey.
How do you handle missed deliveries?
Couriers notify us instantly if a delivery attempt fails. We then arrange redelivery or a return, depending on your chosen policy. Because of this fast communication, problems are resolved before customers chase updates.
Do you provide eco-friendly delivery options?
Yes, we partner with carriers offering carbon-neutral and recyclable delivery solutions. In fact, many of our clients choose these options to support sustainability goals.
Speed & Cut-off Times
What is your daily cut-off time?
Orders received before 2 p.m. are dispatched the same day. As a result, most UK customers receive next-day delivery by default. In short, our tight schedule keeps service levels high and delays low.
Returns & Exchanges
Returns Process
How are returns handled?
We receive, log, inspect, and process every return through Mintsoft WMS. Because of this digital trail, you can see the full journey of each item from arrival to resolution. In addition, our warehouse team separates returns daily so they never delay new outbound orders.
Can returned items be restocked?
Yes, if an item is in resellable condition, we return it to stock immediately. As a result, your available inventory updates automatically and customers can reorder without delay.
How fast are returns processed?
Most returns are completed within 48 hours of arrival. In fact, most clients see updates appear in Mintsoft the same day. Therefore, your service levels stay consistent even during busy periods.
Refunds & Exchanges
How are refunds issued?
Refunds flow through your ecommerce platform once a return is confirmed. In addition, we mark the order as resolved in Mintsoft so both systems stay aligned. Because of this automation, your finance and customer-service teams always share the same data.
Do you manage exchanges?
Yes, we can ship replacements as soon as returned items arrive. In short, customers receive new products quickly without waiting for a full refund cycle.
How are faulty goods treated?
Faulty products are photographed, logged, and quarantined for your review. Because of this visual record, you can decide whether to replace, refund, or discard each item.
Reporting & Sustainability
Do you supply returns reports?
Yes, detailed reports list reason codes, quantities, and turnaround times. As a result, you can identify repeat issues and reduce future returns.
Can you include return labels in parcels?
Of course. We can add pre-printed or digital return labels to every order. In addition, we can customise the instructions to match your brand tone and returns policy.
Can you dispose of unsellable stock?
Yes, we can dispose of or recycle damaged goods on your instruction. Above all, we handle waste responsibly and provide documentation for every removal.
Do you manage international returns?
Yes, we support global returns through our carrier network. Because of this, overseas customers enjoy the same smooth process as UK buyers.
Choosing the Right 3PL
Finding the Best Fit
How do I choose the right 3PL?
Start by assessing accuracy, transparency, scalability, and customer support. Because of this focus, you’ll quickly identify which partners match your priorities. In addition, always look for real performance data rather than promises.
Should I pick a local or national 3PL?
Choose a provider with the reach and flexibility your business needs. For example, Mission Logix serves brands across the UK and internationally. As a result, you get local care backed by national infrastructure.
Why is technology so important in fulfilment?
Technology drives accuracy and visibility. Integrated systems like Mintsoft WMS provide automation, tracking, and live reporting. Therefore, you gain real-time insight into every order, not just summary updates.
Questions to Ask a Provider
What should I ask potential 3PLs before signing up?
Ask about accuracy rates, cut-off times, reporting tools, and support response times. In addition, find out how they handle onboarding and system integration. Because of this research, you’ll avoid surprises later.
How can I compare 3PL quotes fairly?
Compare scope and transparency, not just price. For example, check whether storage, packaging, and account management are included. That’s why Mission Logix provides fully itemised quotes so you can compare like for like.
What are the signs of a good fulfilment partner?
A reliable partner communicates clearly, delivers consistent accuracy, and supports you as you grow. In addition, strong onboarding and real-time data access show long-term reliability.
Contracts, Scalability & Service
How long should a 3PL contract last?
Flexible, rolling agreements often suit growing brands best. Because of this, you can adjust or scale service without restrictive commitments.
What happens if my order volumes change?
A good 3PL adapts quickly. We scale staff, space, and resources up or down to match your demand. As a result, you only pay for what you actually use.
How does fulfilment impact customer satisfaction?
Fast and accurate fulfilment builds trust, repeat sales, and positive reviews. In fact, many clients see higher retention once order accuracy improves.
Why choose Mission Logix as your 3PL?
Mission Logix combines precision, transparency, and personal service. Because of this, our clients enjoy a 99.92 % accuracy rate, dedicated support, and flexible pricing. Above all, we operate as an extension of your team, not just another warehouse.
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